Beautiful but broken and dented.
आपूर्तिकर्ता की प्रतिक्रिया:
Hello Incosmea,
Thank you for recognizing our products and sharing your feedback. We apologize for the goods damage caused by the logistics company and have processed a full refund for you immediately. We understand this was an unpleasant experience for both sides.
We’ve upgraded our packaging with extra padding, now using double-layer corrugated boxes and internal bubble film to ensure durability during transit. These improvements are tested to withstand rough handling and deliver products safely.
We’re continuously improving and hope to cooperate with you again. This time, we’ll ensure our fine-quality products reach you intact.
Let us know if you need any assistance. Thank you for your understanding.
Best regards,
DWJ Lighting
03 Jun 2025